Privacy Policy - LXR Services

Introduction

LXR Services, a way to keep up with your lifestyle addiction, a privately-owned company providing various services to individuals and professionals including entrepreneurs and personalities. Promoting prestige brands, luxury hotels and more, as well as renowned addresses, whether it’s on French Riviera, Los Angeles or Marrakech. We also respond to your requests in several international cities, listed here.

LXR Services is made up of a team of professionals with over 15 years of experience in public relations in business sectors such as entertainment, events, art and luxury society. These years have allowed us to build a database of many international customers, whom we consider as your future consumers, potential buyers and others.

Data privacy and protection is very important to us for everyone who uses our products and services, and who entrusts us with their information. We have written this privacy notice so you can better understand how we collect data, what we do with it and how we look after it. We will tell you how long we keep data and what happens when we no longer need it. We will also outline what rights you have over your data and how we protect and facilitate those rights.

Opting in and out of communications made easy

Sometimes people want to read privacy notices because a business is asking for their permission to contact them for marketing. They want to be sure that, if they agree, it will be easy for them to withdraw permission in the future. We want you to be informed at all times of new trends, news, promotions and advertisements and events of our partners but we never contact a member unless he has made the request himself, for a specific offer, a product or others.
We make it easy for you to change your preferences for postal marketing as well, and on the advertisements of the site. Do not hesitate to contact us.

1. What personal information do we collect from you?

We collect information:

when you pay for any of our services
when you register for partnership or job opportunity
when you use any of our websites
when you attend any of our partners’s events
if you participate in a survey
if you join one of our community
When you register to become a member
when you enter a competition
if you contact us about a question

We collect the following types of information:

Contact information

When you use or subscribe to one of our services, such as signing up to an email newsletter, entering an event, joining one of our online communities, becoming a member or participating in any of our projects, we will ask you to provide information such as your name, email and/or postal address so that we can provide you with the services requested

General personal information

When conducting surveys or running competitions, in addition to contact information, we may collect other personal information such as your gender, date of birth, marital status, etc

Payment details

When you purchase a service from us, such as subscribing as a member or attending one of our partners events, we will also ask you for your payment details in addition to your contact information, in order to secure payment and to authorise access to our services.

2. How do we use your personal information?

At LXR Services we collect different types of information about people for four main reasons:

To provide personalised services unique to individual users.
So we can monitor and improve the services we offer.
To sell advertising space on our websites. This helps us to keep our websites free for people who visit them.
To market products and services which we think would be relevant to you.

Partnerships programmes

We work with our partners from the world of luxury goods, fashion, travel and retail so that we can present you with some outstanding offers and opportunities by either email or post. You will only ever receive partner messages from us if you have actively given permission. We won’t disclose your personal information to anyone, the messages will come from us and you can unsubscribe at any time from these messages.

3. Legal bases for data processing – what does it mean and how do we use them?

The law on data protection sets out several different reasons why a company may collect and process your personal data and it is one of our duties to make sure you understand which of these lawful bases we are using to process your data.

Consent

In specific situations, we can collect and process your data with your consent:

When you sign up for partnership or job opportunity
When you want to be registered with our partners’ e-mails
When you give us your details to enter a competition
When you want to receive offers from our partners, this is with your consent

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests:

We personalise the marketing content we provide you
If you are interested about a product or service from us, we will also use your details to send you direct marketing information by email, telling options that we think might interest you
If you are interested about a product or service from us we will send you direct marketing on behalf of our partners

We will only use legitimate interest after we have properly evaluated the data processing and conducted a necessary balancing test. We will also give data subjects the right to object to the processing at any time.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, when you order our services, we will keep your name and address to fulfil your order.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement.

4. Do we share your information with anyone else?

LXR Services International and with some of our partners according to your needs

We may share your personal information:

With our parent company, LXR Services International
If all or any of our assets (eg a title owned by us) were to be sold to another business, the personal data relating to that title (eg the community member list / member connected list etc) would be transferred to the new business owner.

Service providers

We work with service providers to perform some tasks on our behalf. This might include: analysis, payments, marketing, etc and including tagging and blending non-personal site user data to provide aggregate demographics on our audiences. We may share your personal data with these providers to perform the necessary tasks. However, they are obliged not to disclose or use it for any other purposes. Any third-party processing of your data on our behalf will be subject to security and confidentiality obligations consistent with this privacy notice and applicable law.

Customer research & insight

We may disclose de-personalised data (such as aggregated statistics) about the audience of products on line and of our services as well and other information to prospective partners, advertisers, investors and other reputable third parties, and for other lawful purposes. These statistics will never include identifiable personal information.

Law enforcement organisations

Under certain circumstances we may occasionally be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.

Marketing partners

With your explicit permission, we may share your information with other companies we are working with, such as competition sponsors. Whenever we share your information with another company, we will always ask for your permission, will name the company and will always be clear that your information will be shared with another organisation.

5. Collecting data on children

We do not knowingly collect and process information from children. The products and services we offer are generally aimed at people aged 18 and over.

6. How long will we keep data?

We will retain your personal information for as long as necessary to provide the individual service/s you have requested.

Where you sign up with our database we will retain your e-mail address after you ‘opt-out’ of receiving emails to ensure that we continue to honour and respect that request. To sign out from our database contact us at any time, You may also contact us to update what communications you wish you receive from us.

In some circumstances you can ask us to delete your data: see ‘Your rights’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

7. Profiling

We may sometimes use the data you share with us, and that we collect about you when browsing our websites and products, to personalise our services and to tailor marketing content. For example, we may use information you have provided to send you information about products we think you may be interested in. If you do not want to receive this information you can sign out at any point.

8. Cross-border transfers and security

We make sure that we have appropriate security measures to protect you and your information as well and make sure that, when we ask another organisation to provide a service for us, they have appropriate security measures and follow the same high standards of security and data protection as we do.

If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be done with the relevant protection (stated under european law) being in place.

9. Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to LXR Services International website‚ so we encourage you to read the privacy statements on any other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you have accessed them using links from our websites.

We receive commission on some of the links to third party websites offering products and services that we feature on our websites. We work with a third party to help us attribute e-commerce traffic. You can find out more in our Cookie Policy.

10. Your rights

As a member, you have rights when it comes to your data:

The right to be informed. At every point where we are collecting your data, we will inform you of why it is being collected and how it is being processed.
The right of access. If you wish to see what information we hold on you, you may send us what is called a Subject Access request. We will require photocopies of two pieces of identification. We will respond within 30 days of receipt of your request. There is no cost to you in requesting to see your data, but please note that we reserve the right to charge you if you make subsequent requests. You can use the contact details below for a Subject Access Request.
The right to rectification. We offer the opportunity to amend your personal information by contacting us using the details below.
The right to erasure. If you wish to cancel all communications with us, we can anonymise or de-identify your data. Please contact us using the details below. Please make sure you inform us of all email accounts, profiles, names etc that you may have used with us that you wish to erase.
The right to restrict processing. You can opt-out or restrict the processing of your data by:

Sign out from communications, using the contact form.
If you are unhappy with the way we have collected and are using your personal data please do not hesitate to contact us, using the contact form.
You have the right to complain to the owner of the website.

11. How to contact us

Thank you for reading our Privacy Policy. If you would like to contact us to understand more about our privacy policy or wish to contact us concerning any matter relating to individual rights and your personal information, then please write to us from a contact form by accessing Services via menu.